FAQs

1. The withdrawal status remains 'Pending,' or the strategy page does not display the amount

There are 3 main reasons for this issue:RPC issueVPN is unavailableWallet confirmation delay for signature requestHere are the corresponding solutions for each:RPC issue:

• Visit https://chainlist.org/ to find the fastest RPC URL

• Add the URL to your Wallet and try again

For VPN issues:

• If you are using a VPN, try switching to a different region or disabling the VPN

• Please try deposit/withdraw/refresh the page again with the VPN disabled

Unconfirmed signature request:

• Clear your browser cookies

• Refresh the page

• Reconnect your wallet

• Sign the signature request in your wallet

Please try these steps accordingly. If still doesn't work, open a ticket in ⁠「✋」-support channel in CIAN Discord and provide your EOA wallet address (eg. Metamask) and smart wallet address

2. Why is there no profit from the MATIC/MATIX (6x) Automated Strategy? Why do the 'Incentive rewards' display as '0'?

You can check 'My position', the amount of MATIC will increase slowly (this is your earnings) .

Incentive rewards represent the earnings from incentives. AAVE has suspended the distribution of incentives, so 'Incentive Rewards' will show as ‘’0‘’ Typically, the MATIC strategy has a break-even time of 15 days, after which you can start enjoying the profits The strategy apy= principal staking apy + leverage staking apy +supply apy- borrow apy + incentive apy. Incentive rewards represent the earnings of incentive apy. If the 'incentive apy' shows '0' in the apy composition, then it's normal you don't have any incentive rewards.