# FAQs

#### 1. The withdrawal status remains 'Pending,' or the strategy page does not display the amount

**There are 3 main reasons for this issue:RPC issueVPN is unavailableWallet confirmation delay for signature requestHere are the corresponding solutions for each:RPC issue:**

* Visit <https://chainlist.org/> to find the fastest RPC URL
* Add the URL to your Wallet and try again

**For VPN issues:**

* If you are using a VPN, try switching to a different region or disabling the VPN
* Please try deposit/withdraw/refresh the page again with the VPN disabled

**Unconfirmed signature request:**

* Clear your browser cookies
* Refresh the page
* Reconnect your wallet
* Sign the signature request in your wallet

Please try these steps accordingly. If still doesn't work, open a ticket in ⁠「✋」-support channel in [CIAN Discord](https://discord.gg/cian) and provide your EOA wallet address (eg. Metamask) and smart wallet address

#### 2. Why is there no profit from the MATIC/MATIX (6x) Automated Strategy? Why do the 'Incentive rewards' display as '0'?

You can check 'My position', the amount of MATIC will increase slowly **(this is your earnings)** .

<figure><img src="https://1717361315-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO9IZAEayToLEPbAGTwkL%2Fuploads%2FfutDo2tBjsJqvTNDwy7f%2Fimage.png?alt=media&#x26;token=9891e5c5-4ae5-4a0b-9b35-d5b87c815774" alt=""><figcaption></figcaption></figure>

**Incentive rewards** represent the earnings from incentives. AAVE has suspended the distribution of incentives, so 'Incentive Rewards' will show as ‘’0‘’\
\
Typically, the MATIC strategy has a break-even time of **15** days, after which you can start enjoying the profits\
\
**The strategy apy**= principal staking apy + leverage staking apy +supply apy- borrow apy + incentive apy. Incentive rewards represent the earnings of incentive apy. If the 'incentive apy' shows '0' in the apy composition, then it's normal you don't have any incentive rewards.


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